Yesterday, starting around 11:30am GMT and lasting until 19:40pm GMT, Webjam’s partner who providing the systems that allow browsers to find the webjam servers (DNS nameservers) was the target of a massive denial of service (DDoS) attack (see http://en.wikipedia.org/wiki/Denial-of-service_attack for more information). The result was that many users had intermittent problems reaching the Webjam system, even though the system was up & running.
Because of the lack of information during the outage, Webjam decided to switch to another DNS provider. This was implemented last night and the changes went into effect throughout the night. Unfortunately two sub-domains weren’t setup correctly and caused issues this morning – most notably that the dashboard (my.webjam.com) wasn’t reachable. These have been fixed and the site is now fully operational.
We are currently experiencing some connection issues which are causing some users to not be able to reach the site. This is intermittently causing the site to appear down.
We are investigating this issue and hope to have a resolution soon.
We thank you for your patience and apologise for any inconvenience caused.