Webjam service updates

18 Feb 10 - Draggable Columns Bug Resolved & Google Maps API Key Fix

22-Feb-2010

Column Resize Fix

A bug that did not allow columns to be re-sized has been fixed. All editors should be able to re-size and edit columns on their sites without any issues.

Google Maps API Key Fix

A bug reported by a number of users with domain mapped sites, as a result of changes we made, has been resolved. The problem effected sites that displayed a the location of an address within a Google map. In order to rectify your own site we ask Premium users & Partners to please log into your network(s) and check your maps. If there is any issue, before contacting Customer Support, please retrieve a new Google maps API key from http://code.google.com/apis/maps/signup.html and insert it in the field which can be found under the 'Settings' tab on your network.

12 Feb 10 - Known issue with Search functionality RESOLVED

12-Feb-2010

As a result of yesterday's database migration there was an unintended impact on search functionality. Currently search results are returning a traffic jam error page, and saved searches are also not working. You may also notice issues with publishing posts in the Blog, this is because the post is not able to be indexed in the search database. For now we recommend to save draft posts until this issue is rectified.

The Factory team are looking into this at the moment and we hope to have the issue rectified later today.

UPDATE (12/02/2010, 11:55am): The search functionality has been restored. You should be able to use search and saved search and publish blog posts without encountering any issues.

09 Feb 10 - Show Viewers' Friends & Save/Save As Styles

09-Feb-2010

Show Viewers' Friends - Friends/Members Module

In the 'My friends/members' module (found in modules > Me & my community) there is now a new option to display the friends of the person who is signed in and viewing the page. Once the module is added to the page this option is managed by clicking the 'EDIT' button and in the first drop down of the Settings tab, choosing to display 'All friends of the signed-in user'.

Save/Save As Style Menu

In the style editor (accessed in the 'styles' > 'Customise style' tab) you have the ability to save your custom style as well "Save style as" - which enables you to name or re-name your style.

04 Feb 10 - Front End Rework to Solve Browser Compatability Issues

04-Feb-2010

We are currently working on a large project, which will re-work and redesign the CSS and Javascript of the platform. This has come about as a result of a number of bugs which have been identified (including the issues with the Rich text editor in Chrome). These issues are specifically affecting the front end, layout and design of the site - and in many instances is causing browser incompatibility. The idea behind this project is to ensure the platform runs more smoothly and works across various browsers.

We'll update you on the progress of this project. We suggest in the interim that you use the Firefox browser to access your networks on Webjam to ensure you can see the Rich text editor & the members tab.

02 Feb 10 - Members Tab Fixes & Draft Blogs in Search Modules

02-Feb-2010

Members Tab User Flow Fixes

Some fixes have been implemented to resolve some issues within the member management tab of a network. These fixes allow "Pending" members to receive newsletters - as well as allowing "Newsletter" members to be successfully invited to join a network.
PLEASE NOTE: there is a known issue with Chrome browser not displaying the members tab as a result of this push. As a work-around please use the Firefox browser until this is fixed.

Search Module Fix - Draft Blog Post

A bug was resolved that was causing the Search modules (Search and Saved search) to display draft blog posts in their search results. This was due to the search modules indexing the posts incorrectly. Please note that if you are still experiencing this issue - you will need to re-save your draft posts so that the search database indexes them correctly as drafts.

30 Jan 10 - Planned maintenance window, 9am - 12pm GMT

29-Jan-2010

There is an intermittent error with our database hardware and while this isn’t affecting the current service, we want to correct the issue rather than let it get worse. Therefore, we are planning more in-depth analysis on Saturday 30/01/2010 starting at 9am GMT for three hours. This work should not affect the current service, however during this time, you may see some slow-downs or brief outages.

Thank you for your patience as we work to resolve this.

25 Jan 10 - Redirect Loop Bug Fix and Template Traffic Jam Fix

25-Jan-2010

We scheduled a small fix to resolve two issues today:

Template Channel Traffic Jams
An issue was resolved where replicating templates was causing a Traffic Jam as the template was automatically attempting to assign itself to a channel as part of a legacy issue. The templates are now able to be replicated again (visit the templates page: http://www.webjam.com/templates).

Redirect Loop Causing sites to Traffic Jam
Some users advised that their network was not appearing when their typed the URL straight in to the browser (as opposed to following a link). This issue has also been resolved. Users who were experiencing this should now be able to access their sites fine but either method.

22 Jan 10 - Activity Reports, Calendar Module, Forum Module fixes

22-Jan-2010

Activity Email Fixes

There were some issues where activity report emails were being received blank and in some instances not being received at all. We have investigated this issue and believe the issue is now resolved. The activity reports should now be successfully delivered with all the necessary content.

Calendar Module Fixes

We have resolved two bugs that were being experienced with the calendar module. One fix now means that users are able to successfully create events. The second fix means that the option to create a new category is now fully functioning.

Forum Module Settings Lightbox Fix

There was a small cosmetic fix made to the settings lightbox for the forum module. This fix was to lengthen a field that was rendering at half the width of the column when a user wishes to provide multiple forums.

07 Jan 10 - DNS Problems From Yesterday Today Have Been Resolved

07-Jan-2010

Yesterday, starting around 11:30am GMT and lasting until 19:40pm GMT, Webjam’s partner who providing the systems that allow browsers to find the webjam servers (DNS nameservers) was the target of a massive denial of service (DDoS) attack (see http://en.wikipedia.org/wiki/Denial-of-service_attack for more information). The result was that many users had intermittent problems reaching the Webjam system, even though the system was up & running.

Because of the lack of information during the outage, Webjam decided to switch to another DNS provider. This was implemented last night and the changes went into effect throughout the night. Unfortunately two sub-domains weren’t setup correctly and caused issues this morning – most notably that the dashboard (my.webjam.com) wasn’t reachable. These have been fixed and the site is now fully operational.

06 Jan 10 - Intermittent DNS Outages

06-Jan-2010

Hi everyone,

We are currently experiencing some connection issues which are causing some users to not be able to reach the site. This is intermittently causing the site to appear down.

We are investigating this issue and hope to have a resolution soon.

We thank you for your patience and apologise for any inconvenience caused.

Luke

Webjam Team

18 Dec 09 - Anti-spam and Outage Updates

18-Dec-2009

We scheduled a release today which included following items:

Webjam Outage/Server Problems

We are aware that for several hours today Webjam was down unexpectedly. We would like to apologise for any inconvenience this caused. We have made several bug fixes and code changes to prevent outages like this from happening again in the future. For more information visit the Editor's blog post: Downtime update for 18th December

Notification Counter (Anti-Spam measure) Reset Fix

You may have noticed that in recent weeks; in an attempt to reduce the level of spam that is being sent from Webjam, we have set up notification counters for such things as Blog notifications and inviting members to join pages or events. (For more information visit the Editor's blog post: Combatting spam) The tiers for these are set at 100 notifications per day for free users, 500 per day for Premium users and limitless for our Managed Services users. We noticed an issue with the count not resetting on a daily basis as it should have done. We have fixed this and the count will now be reset to the level it should be each day.

Further Anti-spam Measures

We have also revised and updated our capcha code to make it even more efficient at dealing with spam. We hope to see the level of spam sent through.

17 Dec 09 - Members Appearing Twice in Blog Notification

17-Dec-2009

Blog Notification Being Sent Twice Bug

An issue wherein blog notifications were being sent twice has been resolved. This was happening because member of a network were displaying twice in the notifications light-box and therefore "selecting all" was selecting every member twice. This issue has been resolved.

09 Dec 09 - Topbar Enhancements & Privacy Settings Fix

09-Dec-2009

We had a push today which included the following items:

Top bar Enhancements

As part of our work to enhance easier use of the platform and to provide easier navigation to your profile page and your dashboard, we have added links to these in the top bar. On top of this, Premium users now have the ability to remove the site logo and Network title from the topbar altogether (this is done in the Premium Style Settings Tab of the Styles menu). For more information please visit the Editor's Blog post: Enhancements to the top bar

Page Privacy Bug Fix

We noticed an issue wherein the page privacy settings of a network were not updating/saving. We have managed to get to the bottom of this and have fixed it.

Sort "My Networks" by Newest First

You can now sort your list of created Networks (in your dashboard) so the the last one you created is displayed first. This means that you can locate the last network you were working on faster and more easily.

03 Dec 09 - Members Tab Fix & Profile Module Truncation

03-Dec-2009

We had a push this morning that included the following items:

Footer Link FIxes
The links in the corporate footer for Privacy Policy and Terms & Conditions were not working. These have now been fixed and direct you to the correct place.

Members Tab Updates
We have resolved some problems within the members tab. There was an issue wherein the members that were selected was not being remembered when moving to another page. This has now been fixed so that you can manually select members of your network more easily.

There was also a fix made to the "Select All" functionality that exists in the members tab (by clicking on the checkbox at the top of your members list). This will select or deselect every member of your network - and the paging will not be affected by this.

Profile Module Truncation
Some people were having issues displaying information on their Profile module if it was in a thin column on the left or right of their site. All the text within the module now truncates correctly and stays in the column, instead of jutting into the column next to it and/or getting chopped off.

26 Nov 09 - Problems Modifying/Moving Modules

26-Nov-2009

We have noticed some issues this morning around moving modules on pages and settings not being saved and/or modules not staying where they were put. We are investigating this problem and hope to have a resolution by the end of today.

We would like to thank you for your patience while we get this issue resolved.

Thanks

Luke

Webjam Team

25 Nov 09 - New Webjam Website, Visitor View & Page Owner DIsplay

25-Nov-2009

We had a scheduled release today which included the following items:

Brand New Webjam Website
Totally new website and homepage - spanning everything from homepage and layout to actual design, feel and navigation of the site. (http://www.webjam.com - for more information).

Profile Module "Visitor View"
An enhancement to the Profile Module which means it is able to be set so that the page visitor of a site sees their own profile, instead of the site creator's. This was requested by, and will prove very useful to organisations using this module on their intranet site.

"Owner" Now Displayed in Member Tab
This was raised with a view to helping co-editors include site owners in things like newsletters. The owner of a site is now displayed under the members tab (listed as "Owner") and can be selected for the purpose of contacting for newsletters, private messages or any of the other functionalities within that tab.

13 Nov 09 - Blog Posting/Blog Collaboration Issues Resolved

13-Nov-2009

A fix has been released to resolve today's issues with the Blog module. Therefore the editor and any page or site co-editors are again able to create and manage blog posts.

When you click EDIT in the Blog module header, under the 'Co-Editors' tab you can choose to additionally give editorial rights of the Blog module to some members using the 'Only members checked below' drop down. In this setting these selected members have full editorial rights within the module.

In addition, we have introduced a collaborative setting. You are able to make ALL members of the site Blog co-editors by choosing the 'All members' drop down. In this setting the all of your site members can post new blog posts but they will not be able to delete posts.

13 Nov 09 - Known issue with Blog editing

13-Nov-2009

There is a current issue with site and page editors not being able to write blog posts as the 'Write new post' & 'Manage post' buttons have disappeared. This is the result of a push yesterday to allow collaborative editing on the Blog module. We will be working on correcting the issue today.

As a work-around the site editor can click on the EDIT button in the Blog module header and from the 'Co-Editors' tab select 'Site editors only' so that site editors can then see the 'Write new post' & 'Manage post' buttons.

12 Nov 09 - Collaborative Blog, Performance, Newsletters & Sign in

12-Nov-2009

Today we pushed the following items and fixes:

Collaborative Blog Settings
You are able to select which members of your network will be able to post blogs on your network. You have the ability now under the 'Co-Editor' tab of the Blog module settings to either select 'All members', 'Site editors only' or 'Only members checked below' (& then select specific members). This allows network editors to provide full collaboration on blogs for community sites by using the 'All members' option. Please note that these members will not be able to delete blog posts.

Web Server Performance Fixes
We have made some enhancements to optimise performance this week. As is often the case it may take some time to fully appreciate the effect of these. Please check back for further updates.

Newsletter Preview Fix
There was a bug with the branded newsletter preview (available for Premium users) not matching the style of the sent newsletter. The issues with the space for the network's logo and the newsletter's header position have now been resolved.

Username / email on Sign in
We have altered the text slightly to clarify that you are able sign into your account by using either your username or your registered email address.

29 Oct 09 - Calendar & Modules

29-Oct-2009

The following developments are now available to all users:

Calendar & Updated Event Modules

Two upgraded modules which work in unison to enable you and your network members the ability to create events (collaboratively if required) and display them either within a module or within a calendar interface.

For more information on how to use these modules, please visit this post: Event module upgrade & new calendar module