Webjam provides a  selection of Managed Services to ensure you have everything you need to keep your social media deployment running smoothly and efficiently.Our Customer Services Department gives you a variety of support options covering Technical Support, Customer Support and Account Management. Everybody in the support team is available for all your technical needs and queries.

In addition, our training team offers basic, advanced and bespoke training on our products, onsite or through live/on-demand webinars, 

We are committed to providing you with the ultimate world class customer experience, through our support teams and Help Desks. Our aim is to supply reliable, accurate and timely information with maximum convenience and minimum fuss. We welcome your feedback and comments on any aspect of our service.

Our Managed Services support options include:

End-user product support

Email support via dedicated partner email Bug reporting via dedicated partner email End-user non-product and non-bug related requests emailed onto client 1st level end-user support via telephone, skype, email, fax

Account Management support

Day to day Account support (non-technical), via telephone and email Account management strategy/review meeting

Client and end user training       

Webinars live and on-demand on these topics: 'Getting started', 'Members and audiences', 'Manage a channel', 'Enhancement and tips' Additional training including bespoke development Additional webinars, standard programme Bespoke client webinar programme, scripting, video, hand-outs