Welcome to the Service Science Blog

As a member of the public, think of this site as therapy. A chance to get off your chest, the things that frustrate you about customer service and also the opportunity to shout about great service practice too.

Praise and Grumble could be the Room 101 of customer service, but we don't just want it to become a home for Grumpy Old Men and Women! Shout about the great stuff you see too. With the Grumbles, we're not looking for "keyboard heroes" wanting to name and shame businesses either. We'd hope you'd complain direct to the service provider. It's simply an opportunity for you to grumble about the things that generally wind you up, or to shout about the refreshingly good practice that impresses you.

For customers, it's the chance to get it off your chest. For businesses, it's a place to inform you about customer feelings and trends, and pick up some useful tips along the way.

Also, while you're here, please register your support for our Know A Neighbour, Save Your Pub Campaign by clicking here.