Premium Services explained

What do I need to create a Premium webjam?
You need to have registered on Webjam and have a username.
You also require an already-established webjam that you wish to upgrade to Premium.

How do I upgrade my webjam to a Premium webjam?
To upgrade, you will need to sign in and go to your webjam (accessible from the ‘webjams’ link in the top bar). Navigate to the 'settings' tab of your webjam, and click the Premium Services tab to read an explanation of each feature and choose a Premium Services plan. Once you choose a plan click the ‘Upgrade to Premium’ button to advise your billing details and make payment. You will then see a confirmation page and be sent two emails – a Webjam confirmation email and a receipt email from our billing partner PayPal.

How long does it take for my webjam to be made Premium?
As soon as you complete your Premium Services payment your webjam will be upgraded to Premium.

If you wish to domain map your webjam you will need to submit the domain URL in the ‘settings’ tab of your webjam and Webjam will automatically map this to your webjam.
You should complete DNS configuration at your domain registrar before upgrading to Premium as it can take your domain registrar some time to redirect your domain to your webjam (up to a week in some cases). However, you can domain map your webjam at any time (from the ‘settings’ tab) after you purchase this Premium Services feature.

How do I domain map my site?
There are three steps to domain map your webjam to your domain.

First purchase your domain from a Domain Name Registrar.
Complete your domain mapping by visiting your Domain Name Registrar. Go to the DNS Management services and change the CNAME making the domain point at the IP name: webjam.com, thus:
domain name CNAME webjam.com
If CNAME isn't possible, you can also set an A record making the domain point at the IP address: 89.234.19.242

See the bottom of these FAQs for Domain Name Registrar specific help.
If you have any issues you will need to contact your Domain Name Registrar for support. Webjam is unable to assist with DNS configuration.

Second, complete the Premium Services application. On your webjam, go to the ‘settings’ tab and click on the 'Premium Services tab' and purchase domain mapping (Use domain name) from Webjam.

Third, on your webjam, go to the ‘settings’ tab and under the 'Standard Settings' tab submit your domain name (URL) for your domain to be automatically mapped to your webjam.

What’s the difference between domain mapping and domain forwarding?
Domain mapping allows you to point your own registered domain name (e.g. www.mywebsite.com) to your webjam. Domain mapping is more than domain forwarding because your URL and each of your webjam pages contain the address of your domain. Each webjam page is separately mapped, for example www.webjam.com/me/page1 will be seen as www.mywebsite.com/page1.
Domain mapping makes it easier for visitors to navigate through your site and allows you to easily link to each page.
Webjam offers a domain mapping service.

I want both www.mywebsite.com and mywebsite.com to point to my webjam, what do I do?
Webjam can only map one domain to any one webjam. In order to get two domains to direct to one webjam, at your domain registrar alter the www.mywebsite.com to be a CNAME for mywebsite.com and mywebsite.com to point to IP: 89.234.19.242
Submit your domain as www.mywebsite.com within the ‘settings’ tab.

Can I map a subdirectory?
You can not map a subdirectory such as www.mywebsite.com/webjam to your webjam.
However, you can map webjam.mywebsite.com to your webjam or you can place a redirect on www.mywebsite.com/webjam to go to the orginial webjam URL.

My website URL remains www.mysite.com even when I click through different pages, why is this?
You have set up domain forwarding. You need to domain map your site. Please see the answer to the question: What are the steps for domain mapping my site?  for more information.

Can I upgrade my webjam to Premium before I have a domain name?
Yes, you can domain map your webjam at any time (from the ‘settings’ tab within your webjam) after you purchase this Premium Services feature. Under 'settings' you will see the heading 'Domain Name:' and you need to click on the text 'Click here to set' to enter the URL (web address) of your domain, e.g. www.mydomain.com

How do I remove ads or add my own ads?
Once you have purchased this Premium Services feature you are able to remove all Advertisements modules on your webjam.
To delete the Advertisements module from your webjam you need to sign in and on your webjam click the 'edit site' tab. Click the delete button 'X' in the header of the Advertisements module.

To add your own ads, copy and paste the HTML code from your ad supplier (for example Google AdSense) and add this to a Free HTML module (from modules>My content) on your webjam.
If you are using Google AdSense they provide help for this under the heading 'Adding AdSense to my site' in their support pages: https://www.google.com/adsense/support/

What type of support do I get as a Premium member? Is this free?
Webjam offers support to Premium members in a dedicated webjam that only Premium members can join. Any Premium-related queries are answered in the forums on this webjam. Webjam also offers a dedicated email address for Premium users to query any Premium-related issue they may have.

For any other support Premium users can submit their comment/issue via the ‘Contact Webjam’, ‘Report inappropriate content’ or ’Report a bug’ links the bottom of all Webjam pages and this will be responded to by our Customer Service team.

How do I add my own branding/customisation to my Premium webjam?
You can choose to brand the registration light box, include your own branded top bar and footer on your webjam and send branded newsletters using Premium Services.

Co-branded registration
To customise registration; sign into your webjam, go to the ‘styles’ tab and click the ‘Customise style’ tab and under ‘Registration form’ tick the box stating: ‘Activate custom registration form’. This will apply the same style to the Registration light box as you have for your module header.

Branded top bar and footer
To customise the top bar and footer; sign into your webjam, go to the ‘styles’ tab and click the ‘Premium styles’ tab and make changes. Note that when you add a branded footer the Webjam footer decreases in size to include only essential links.

Branded newsletters
To customise your members’ newsletter; sign into your webjam and go to the ‘members’ tab, then the ‘Newsletter settings’ tab. Click on ‘Branded settings’ to make changes to the header and footer of the newsletter and Save.

How soon do you apply the changes to newsletter functionality?
Webjam allows you to send newsletters to your members. To access this functionality sign in on your webjam and go to the ‘members’ tab, and under the ‘Members list’ tab click the ‘Send newsletter’ button. To make changes to the sending and branding options of the newsletter, go to the ‘Newsletter settings’ tab also found in the members area.
The increase from 1000 emails per month for free webjams, to 5000 emails per month is applied immediately after you upgrade your webjam to Premium. A counter of available emails left to send within the month appears in the ‘Members list’ tab.

How soon do you apply the increased storage and bandwidth?
The increase in storage from 1GB (for free webjams) to 20GB, and bandwidth from 10GB (for free webjams) to 200GB, are applied immediately after you upgrade your webjam to Premium.

What is the maximum number of members per webjam?
The maximum number of members for a free webjam is 200, this increases for a Premium webjam to 1000. This increase is applied immediately after you upgrade your webjam to Premium.

Premium Services account & billing queries

Can I be billed via invoice instead of by credit card?
Premium Services packages require a credit or debit card to be used for payment. We do bill via invoice on our Branded Services packages; please visit the Branded Services pages for more information.

Can I buy one or two products instead of the Bundled Premium package? 
Webjam is offering a Bundled Premium package, allowing you to purchase all products for an introductory price of £19.95/month or £99/year. At some point Webjam will allow you to purchase individual products, however, the sum of all products if purchased individually will be greater than the price of the Bundled Premium package.

How do I change my credit card details? 
Webjam bills at the beginning of the payment period, whether that be monthly or yearly. You should wait until the expiry of your payment plan & Bundled Premium package and then upgrade your webjam to Premium and enter your new credit card details.

Am I allowed to sell products/services on Webjam?
Webjam allows users to sell products from their webjams provided you comply with Webjam’s Terms and Conditions. Webjam does not charge for commercial sites – anyone can set up a webjam and use it however they wish. Webjam encourages commercial sites to use Premium Services or Branded Services.

Webjam are planning to incorporate a payment system for small businesses. If you wish to have further information about this please contact bizdev(at)webjam-ltd.com stating your requirements and/or query.

How do I cancel my Premium Services subscription?
To cancel your subscription to your Premium Services plan, sign in to your webjam, go to the 'settings' tab, then the 'Premium Services' tab. As a Premium member you will see a 'Cancel this service' button which allows you to unsubscribe your webjam from Premium Services. After you cancel you will receive an email from Webjam stating that at the end of your payment period your webjam will no longer be subscribed to Premium Services. Within the settings>Premium Services tab you will see the word 'Cancelled' next to the plan you have cancelled indicating that you will continue to have Premium Services functionality until the renewal date but you will not be billed again.

Domain mapping help for specific registrars
To set up domain mapping using GoDaddy
In GoDaddy’s DNS Control Panel do the following (note that this example uses www.mywebsite.com as the domain name, you need to enter your domain name)
Under cnames:
Host www.mywebsite.com should Point To www.webjam.com
If this does not work then in the A (Host) area set
Host @ points to 89.234.19.242

To set up domain mapping using Enom
In the Enom DNS Control Panel, click on the Advanced DNS settings link and enter the following (note that this example uses www.mywebsite.com as the domain name, you need to enter your domain name)
Hostname: www.mywebsite.com  Address www.webjam.com  Record type: CNAME(alias).
If this doesn't work then, remove the entry you have just created and enter the following:
Hostname: @  Address: 89.234.19.242  Record type: A address

To set up domain mapping using Network Solutions
From the Network Solutions Account manager, go to the DNS manager and select “advanced tools”.
Remove the existing A record for WWW
Add a new Cname record as follows:
Alias: @  refers to host name: unselected  Other Host: www.webjam.com
If this doesn't work then, remove the Cname entry you have just created and do the following:
Set an A record - Host: @  Address: 89.234.19.242

To set up domain mapping using 123-reg
On the 123-reg website click on the ‘Log in to your control panel’ button and find the ‘Manage domains’ section.
Click ‘Modify domain’ and then click ‘Manage DNS’
Enter this information:
Name: @
Type: CNAME
Content: www.webjam.com

If this does not work then enter this information:
Name: @
Type: A
Content: 89.234.19.242

To set up domain mapping using Yahoo! Domains
Go to domains.yahoo.com and sign in. Click on the triangular toggle button, enter the Domain Control Panel section and select the Manage Advanced DNS Settings link. Then do the following (note that this example uses www.mywebsite.com as the domain name, you need to enter your domain name)
Edit a Cname entry as follows:
Source: www.mywebsite.com  Destination: www.webjam.com
If this does not work, remove the Cname entries you have just created and edit an A record as follows:
Source: www.mywebsite.com Destination: 89.234.19.242

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