Here's a presentation by Alan Mitchell which has been put on the IDM website. Its relevance to Cloud of Knowing is that the MRS paper I have now submitted concluded that CRM may be a more fertile place for content analysis to reside if research proves too finicky and regulatory.  After all all these territories feed into decision support and clients may be less worried about where their information comes from.  So I was intrigued about how CRM might be self policed by customers holding onto their own data and sharing and updating it. Permission and privacy being themes which need sorting out. Even if the regulatory cops tend to shout no and ask questions afterwards. I was amused that after posting about some of the issues that went into my paper last week on my blog I was sent a press release by the PR agency of the MRS.. about privacy and data protection and impending EC legislation. For my information..  And I didn't even have to ask!!