Carnival UK achieve high response rates each time they run their BCCW staff satisfaction survey.  I recently asked Rachel Montagu at Carnival for some tips for other clients.  Rachel said that they hand out written invitations printed from the BCCW system, and each Team Leader hands them out personally to their team.  They are given a 15 minute slot off the telephone to complete the survey.  An email is sent to each member of staff containing the do's and don'ts for completion of the survey and also the closing date.  The BCCW system will then print reminders just to those who have not completed the survey yet.