I spoke with Julie Warne today, Head of Reservations at Carnival UK, a valued client of BCCW. 

I wanted to find out if there were any areas she would like to introduce to the Forum.

Julie was very interested to see how other organisations reward staff - adhoc or structured.  This is a key area within our Contact Centre Pay service (see www.contactcentrepay.com) but we will be adding this to the BCCW site as it falls within the campaign for a better contact centre workplace.  It could show any pitfalls to avoid, successes etc.  Please see the Discussion Area for more detail.