Welcome to the BCCW Community Webjam.

The purpose of this site is to bring together call centre professionals whose aim is to create a better workplace and hence reduce costs by improving staff attrition.

Members of the community will be made up of BCCW clients and other hand picked!! call centre professionals. Members of this community can also invite others to join.

Some of the regularly updated features of the site will be......

1. Research Intelligence - interesting results taken from the BCCW staff survey
2. Top 100 Ideas for Creating a BCCW
3. Top Tips for BCCW Clients - running a successful BCCW programme for those who subscribe to the BCCW research benchmark
4. Videos - some fun, some informative
5. Call Centre News Feeds - regularly updated with current articles.  Let us do the hard work trawling through call centre articles to filter out the interesting ones.
   
6. Discussion Forums
7. Topic of the Month - chosen by community members

Better Contact Centre Workplaces 

This site aims to bring together like minded professionals whose aim is to retain staff and help staff get a more rewarding workplace.

BCCW combines a programme of activites all designed to achieve this mission. 

It is a research and networking programme supporting contact centre professionals in a range of countries who seek to create better and more productive places of work. 

BCCW incorporates the most established call centre staff benchmarking programme in the UK. 

1. Staff insight in a number of key themes - Development & Training; Employee Engagement; Employer of Choice; Environmental Efficiency; Belief & Perception; Work/Life Balance; Your Team and Advocacy.
2. Benchmark - an objective clear benchmark of the client's position versus peer organisations.
3. Personalised Analysis and Feedback session directs you straight to the areas requiring attention and also shows you what is going well!
4. Networking Opportunities through a structured programme of events and a unique community website for sharing ideas, successes, challenges and solutions.
5. Education Programme to help you meet the challenges of becoming a Better Contact Centre Workplace.
6. Improvement Day - highlights issues coming out of the research programme and based on the 8 themes.
7. Public Recognition - all clients receive a star rating similar to the Michelin style accreditation.  All clients who receive 1 or more stars will be certified and allowed to promote themselves as a Better Contact Centre Workplace.

BCCW is about building a Better Contact Centre Workplace to reduce costs by improving staff attrition. 

Our core purpose is to make contact centres more stimulating and rewarding places to work by supporting our clients with a unique research and networking programme.